Effective Date: 27 November 2024]

​

This privacy policy for Lola's Trust ("we", "us", or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at www.lolastrust.co.uk, or any website of ours that links to this privacy notice.

• Engage with us in other related ways, including making donations, volunteering, fundraising, or participating in events.

What Type of Information Do We Collect?

We receive, collect, and store any information you enter on our website or provide to us in any other way. This may include:

• Personal information: Name, email address, postal address, phone number, and any other details you provide when signing up for newsletters, making a donation, or contacting us.

• Transaction details: If you make a donation, we collect necessary payment details (e.g., credit/debit card information), though payment processing is handled securely by third-party providers.

• Technical data: We automatically collect certain data such as your IP address, browser type, and browsing behaviour when using our website. We may use tools like Google Analytics to track visitor interactions.

• Communication data: Information from correspondence with us, such as emails, feedback, or survey responses.

How Do We Collect Information?

We collect your information when you:

• Complete a contact form, donation form, or sign up for our newsletter.

• Participate in events, fundraisers, or volunteer activities.

• Interact with our website, including submitting queries or comments.

• Automatically, via cookies and tracking technologies when you browse our website.

Why Do We Collect Your Information?

We collect personal and non-personal information for the following purposes:

• To provide and improve our services, including processing donations and engaging with supporters.

• To communicate with you about our work, campaigns, and events.

• To respond to enquiries and provide customer support.

• To comply with legal obligations, such as financial reporting and safeguarding.

• To analyse website traffic and improve user experience.

How Do We Store, Use, Share, and Disclose Personal Information?

Our website may be hosted on third-party platforms that provide us with an online presence. Your data may be stored securely on their servers behind firewalls. We will not sell, rent, or trade your personal information with third parties.

However, we may share your data with trusted partners, such as:

• Payment processors handling donations securely.

• Event management platforms for ticketing and registration.

• Service providers assisting with email communications and analytics.

• Legal or regulatory authorities when required by law.

How Do We Communicate With You?

We may contact you via:

• Email: To send updates, newsletters, and donation receipts.

• Phone or text messages: If you have provided consent for direct communication.

• Post: If you have requested materials by mail.

You can opt out of communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

How Do We Use Cookies and Tracking Technologies?

We use cookies and similar tracking technologies for:

• Website functionality and security.

• Analytics to improve our services.

• Personalising content and user experience.

To manage your cookie preferences, refer to your browser settings or visit www.aboutcookies.org.

How Can You Withdraw Your Consent?

If you no longer want us to process your data, you can request deletion or modification by contacting us at:

Email: lolastrust@gmail.com

Privacy Policy Updates

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Effective Date." Please review it periodically.

Contact Us

For any questions regarding this privacy policy, or to access, amend, or delete your personal data, please contact us at:

Lola's Trust
Website: www.lolastrust.co.uk
Email: lolastrust@gmail.com